WHOLESALE POLICIES

HOW TO ORDER

Explore our collections and place orders directly through our wholesale website: kingstonglasswholesale.com. To access our wholesale portal, select "Shop," choose your country of origin, and click "Sign Up" to create an account. Your request will be reviewed for approval. Once approved, you can log in at any time using your selected email and password. Order lead times vary depending on order size, complexity, and product availability. Orders are generally fulfilled within 4-6 weeks.

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PRICING & PAYMENT

We accept payments via Mastercard or Visa. ​Terms for subsequent orders can be discussed. Prices are subject to change without notice. For special order inquiries, please contact us directly. Late payments are subject to a 5% late fee for every 30 days past due.

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ORDER MINIMUMS

• Opening Orders: A minimum order of $500 USD (pre-shipping) is required for all new wholesale accounts. Orders must be paid in full before shipping.

• Re-Orders: A minimum order of $500 USD (pre-shipping) applies to all re-orders. Returning vendors may apply for Net 30 payment terms—please contact us to receive the necessary paperwork.

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ORDER CHANGES & CANCELLATIONS

Changes or cancellations must be requested within 48 hours of placing an order. Please email info@kingstonglassstudio.com to submit any modifications.

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SHIPPING & PICK UPS

Shipping and handling charges will be calculated and added to your order total before shipment.

A handling fee of $20-$25 per box applies to all shipped orders and a flat fee of $25 for picked-up orders. This fee covers professional packing and handling of fragile glass items, including high-quality packing materials (boxes, padding, and wrap), labour for safe wrapping and boxing, and coordination of shipment or pick-up. We always aim to pack as much as safely possible into as few boxes as we can and secure the most economical shipping rates available.

We reserve the right to choose the shipping carrier. If you wish to use your preferred carrier, you may provide your carrier account number, but handling fees will still apply.

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We handle all U.S. cross-border paperwork for our shipments. Thanks to the USMCA trade agreement, our Canadian handmade glass products are duty-free when entering the United States. For first-time orders and shipments valued over $800, we may need basic business information from you (such as a company name, address, EIN) in order to provide our broker with the necessary documentation. There are no additional fees for this service.

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NATURE OF HANDMADE PRODUCTS

All of our products are handmade, resulting in slight variations in size, color coverage, or the number of bubbles in the glass. These natural variations make each piece one-of-a-kind. We ensure a high standard of quality and are happy to answer any questions regarding our production process.

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DAMAGES & DEFECTS

We take great care in packaging, but damage can sometimes occur in transit. Please inspect all shipments upon arrival and report any issues within 5 days by emailing info@kingstonglassstudio.com with photographs of the damage.

• Defective items will be replaced with new merchandise.

• Returns will not be accepted if reported more than 15 days after delivery.

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RETURNS & EXCHANGES

Wholesale orders are final sale and cannot be returned or exchanged, except in the case of defective merchandise (see above).

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THIRD-PARTY SALES

Wholesale customers are not permitted to sell Kingston Glass products on third-party platforms (e.g., Amazon, Etsy, eBay). Failure to comply will result in termination of wholesale privileges.