WHOLESALE POLICIES

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HOW TO ORDER:

View our various collections and place orders directly with access to our wholesale site kingstonglasswholesale.com. Select "Shop", then choose your country of origin and 'Sign Up' to create your own login account; it will direct us to approve your request. Once approved, you can access it at any time by using the email address and password you have selected. Order lead time will depend on the size and complexity of your order and whether the items ordered are in inventory or require placement in the production schedule. Orders are generally fulfilled within 2-4 weeks.

 

PRICING & METHOD OF PAYMENT:

All prices are listed in USD or CAD dollars, depending on your country of origin. We accept Visa and Mastercard. Terms can be discussed on subsequent orders. Prices are subject to change without notice. If you are interested in placing a special order, please contact us to discuss. Late payments are subject to a 5% late fee for every 30 days past due.

 

OPENING ORDERS: A minimum order of $250, pre shipping costs, is required on all orders. Initial orders for new accounts must be paid in advance of shipping. We will contact you with your sales order total and provide a digital invoice.

 

RE-ORDERS: A minimum order of $250, pre shipping costs, is required on all re-orders. If you are one of our returning vendors and wish to apply for Net30 day payment terms, let us know and we will send you the required paperwork.

 

CHANGES/CANCELLATIONS: Any changes or cancellations to orders must be emailed to info@kgsg.ca within 48 hours of when your order was placed.

 

DELIVERY & SHIPPING: We typically ship at the end of each month through our American brokerage. Orders generally arrive to US locations within a week of shipment. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if you agree to assume any additional transportation charges or provide us with your carrier account number; handling charges still apply. Quick turnaround, cross border shipping is possible. If it is outside of our month end shipping schedule via our brokerage, there is a $30.- Customs Boarder Protection entry fee in addition to regular shipping costs.

 

NATURE OF HANDMADE PRODUCTS: All of our products are handmade. Due to the nature of the creating with the medium molten glass, each product may vary slightly in terms of size, colour coverage or number of bubbles; this means each piece is one of a kind and unique. We do strive for consistency in quality in all of our products and are happy to answer any questions about our products and the screening process.

 

DAMAGES / DEFECTS: We try to package items as securely as possible but sometimes things happen during travel. Please inspect all shipments immediately upon arrival and contact Kingston Glass at info@kgsg.ca, including photographs, within 5 days of receipt of damaged or defective shipments. Defective merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

RETURNS/ EXCHANGES: Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

 

3RD PARTY SALES: Wholesale clients are not authorized to sell our works on 3rd party sites. Sales will be discontinued to the buyer.