Copyright © 2017

Kingston Glass Studio & Gallery

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HOW TO ORDER

All authorized retailers can order through our wholesale website shop. Once we have received your request to become a seller we will set up an account for you and you will then receive a passcode for the website shopping area. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to send us a list of item numbers and quantities, that works too!

 

PRICING AND METHOD OF PAYMENT

All prices are listed in US or CA dollars depending on which shop you enter. We accept Visa, Mastercard and Checks. Prices are subject to change without notice. If you are interested in placing a special order, please contact us.

 

OPENING ORDERS

A minimum order of $250 is required on all orders. Initial orders for new accounts must be paid before items are shipped out. We will contact you with your order total and a digital invoice.

 

RE-ORDERS

A minimum order of $250 is required on all orders. If you are one of our returning vendors and wish to pay within 30 days of your order, let us know and we will update your invoice.  For large orders ($500+) we will require a 50% deposit. Late payments are subject to a 5% late fee for every 30 days past due.

 

CHANGES TO ORDERS

Any changes or cancellations to orders must be emailed to info@kgsg.ca within 48 hours of when your order was made.

 

DELIVERY & SHIPPING

Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. This will depend on the size of your order. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if you agree to assume any additional transportation charges.

 

NATURE OF HANDMADE PRODUCTS

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

 

DAMAGES / DEFECTS

Please inspect all shipments immediately upon arrival. Please contact Kingston Glass at info@kgsg.ca within 5 days of receipt of damaged or defective shipments. Defective merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

RETURNS / EXCHANGES

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.