DROP SHIPPING POLICIES

Our ‘Drop Shipping Program’, where you can order our handmade glass designs to be delivered directly to your clients, is extended to all wholesale partners of Kingston Glass Studio. 

 

HOW TO ORDER:

  • Go to our wholesale website, online ordering platform "www.kingstonglasswholesale.com", choose your company’s country "USA" and then select "Log In" and enter the email address and password that you had selected at sign up. From there, select "Shop" then "Drop Ship to Your Client" from the drop-down menu.

  • Each client order must be made separately via the platform in order to ensure the correct shipping address corresponds to the order placed. Eligible designs are pre-determined by Kingston Glass Studio and limited to the selections outlined. If you are interested in placing a special order, please contact us to discuss. 

  • The Drop Shipping Program may be modified or terminated at any time. Certain restrictions may apply.

 

PRICING:

All prices are listed in US dollars. Prices are subject to change without notice. 

  • Designs are purchased at 70% MSRP

  • Works must be sold at minimum MSRP; greater than MSRP is at the client’s discretion

  • Shipping is added to the purchase price upon check out *some restrictions apply- see delivery & shipping

  • Payment is completed upon checkout by selecting your preferred method of payment, in advance of production

  • "Offline Payments" are reserved for traditional wholesale orders, not drop ship orders

  • Drop Shipping purchases are not eligible for previously established payment terms

 

CHANGES OR CANCELLATIONS:

Any changes or cancellations to orders must be emailed to info@kingstonglassstudio.com within 24 hours of when the order is placed.  Cancellations are subject to an administration fee of 2.9% of purchase price + $0.30 subtracted from the refund.

 

DELIVERY & SHIPPING:

  • Shipping is limited to standard or ground delivery within the Continental US only *some restrictions apply and will be dealt with on an individual basis

  • Order must be shipped to a single address

  • Orders are typically shipped within 10-20 business days, depending on stock availability and shipping destination

  • Tracking will be provided at the time of shipping

  • We reserve the right to use our discretion as to the carrier to be used on any shipment.  Your preferred carrier may be used if you agree to assume any additional transportation charges

  • PO Box addresses are subject to additional costs as it requires a non-traditional carrier

 

* Some remote areas of the US can only be serviced by air delivery or via nonstandard shipping carriers. In these cases, extra shipping charges may apply. If extra shipping charges are required for your order we'll contact you to confirm whether you/your client would like to pay the additional fees or cancel your order. If you don't respond within 48 hours, your order will automatically be put on hold until we receive confirmation.

CUSTOMIZATION:

Company branded gift cards can be included to personalize shipments sent to your client. A digital note can be added when placing orders to be written on clients’ gift card. This can be completed by two different methods:

 

1. Send us your own company branded inclusion cards; we request a minimum of 25 to have on file.

Mail to:

Kingston Glass Studio

56 Queen Street

Kingston, Ontario, Canada

K7K1A4

 

2. Forward your company logo and we will have post card sized cards created on your behalf. Products and pricing for this service include:

  • 4” x 6” branded card, 100% eco-friendly envelop and ‘thank you’ sticker for envelop closure

  • $35USD for 50 card packages

  • Available for order inclusion ~2 weeks from receipt of your branding/logo file

  • Image file must be 300dpi, jpeg format

  • See sample photo and add option to your cart under "Shop" drop down menu then "Drop Ship to Your Client"

 

FREE PRODUCT IMAGE DOWNLOADS:

Digital downloads for all products and colour options are available to Kingston Glass Studio wholesale clients for use on their own online media platforms or to assist with online sales and promotion. 

 

NATURE OF HANDMADE PRODUCTS:

All of our products are handmade in our studio. Due to the nature of creating with the medium molten glass, each product may vary slightly in terms of size, colour coverage or number of bubbles; this means each piece is unique and one of a kind. We strive for consistency in quality in all of our products and are happy to answer any questions about our products and the screening process.

 

DAMAGES/DEFECTS:

We always package items as securely as possible but sometimes things happen during travel. Please inspect all shipments immediately upon arrival and contact Kingston Glass Studio at info@kingstonglassgallery.com, including photographs, within 5 days of receipt of damaged or defective shipments. Defective merchandise will be replaced with new merchandise or credited to your account. Returned merchandise will not be accepted if it is held for more than 15 days after receipt. 

 

RETURNS/EXCHANGES:

Kingston Glass Studio is not accountable for any return/exchange requests from your client, outside of defect.  This falls under your company return/exchange policy and is dealt with directly between you and your client.

 

3RD PARTY SALES & POLICY NONCOMPLIANCE:

Wholesale clients are not authorized to sell our works on 3rd party sites. Sales will be discontinued to the buyer.

Under the terms of these policies, both parties have an obligation to perform according to the rules detailed. If one party fails to perform or otherwise violates the terms of these policies without a legal justification, they have breached the policy, the contract can be terminated and the relationship severed. Any monies for services rendered are still owed to Kingston Glass and permission to use company photography is revoked.